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Payment & Shipping Terms

14-Day Satisfaction Guarantee

Customer satisfaction is very important to us. If for any reason you are not completely satisfied with your purchase, you may return it within 14 days from the date of purchase. We'll gladly replace it or give you a full refund (less shipping) - whichever you prefer with no restocking fees. Your only cost is the shipping back to us. The following conditions must be met to obtain a full refund:

  • Merchandise must be returned in the original manufacturer's packaging.
  • All original supplied packaging must be included.
  • Original manufacturer’s warranty cards, manuals and paperwork must be blank.
  • Starlights, Inc. is not responsible for returns or warranty requests for those products purchased by third parties or distributors.
  • Mail Returns To: Starlights, Inc., PO Box 80246, Goleta, CA 93118
  • The customer is responsible for return shipping charges. Insurance and a tracking number are highly recommended, as Starlights, Inc. cannot be responsible for the returned item until it arrives at our warehouse.


Payment Policy

We accept Visa, Master Card and American Express.


Order Processing Time

Most orders are processed and shipped within one business day from receipt of order, and approval of credit card. In the rare event that an ordered item is unavailable or back-ordered we will notify you promptly, at which time you will have the option to cancel the order if you wish.


Shipping Rates

Shipping charges are calculated and displayed during checkout prior to placing the order based on the following guidelines.

STANDARD SHIPPING & HANDLING (USA Only)

Does not include Puerto Rico, Guam, US Virgin Islands or any other US territory. All orders are shipped via USPS PRIORITY MAIL or UPS (allow 2-4 Business days for delivery). 

$0- $15.99= $3.99

$16- $24.99= $5.99

$25-49.99= $7.99

$50- $2,000= $14.99

For wholesale pricing, please contact [email protected] for rates.

APO, FPO & PO Boxes

Orders going to APO, FPO & PO Boxes are shipped via USPS Registered Mail. The cost is $13.50 for one item. Allow up to 30 days for delivery depending on the delivery location. Delivery can be 2 days if you use your physical address and use either our Standard or Overseas Shipping Methods. (Canada Only) Ground Delivery (Retail orders inside Canada only / Allow 5 - 7 Business days for delivery) Canada orders can arrive in 2 business days with the selection of Overseas shipping.


Please contact [email protected] for rates. Overseas (Air Only)

For Federal Express or USPS Airmail, rates will be quoted based on location and weights. Please contact [email protected] for rates.We ship to the following countries: Austria; Australia; Belgium; Canada; Denmark; Finland; Germany; Greenland; Guam; Iceland; Ireland; Italy; Japan; Luxembourg; Monaco; Netherlands; Norway; Puerto Rico; Sweden; Switzerland; United Kingdom; Virgin Islands (U.S.)

See Customs / Import Fees below Customs / Import Fees

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you the customer. We have no control over customs duties or import fees and cannot predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information.


Sales Tax (California Orders Only!)

Sales tax is charged to California shipping addresses ONLY! The sales tax for California shipping addresses will be added to the invoice following submittal of the order, and is a 7.75% tax rate applied to both the purchase price and Shipping & Handling charges per State law.